Viable Imaging Solutions Inc. Experts in Print Technology

Consumer Education

Need to Know: Compatible Toner Cartridges vs. OEM

If your organization uses desktop laser printers, you’re probably already aware of the superior value, quality, and reliability they deliver. Laser printers from Canon, H.P., Xerox, DELL, Lexmark, Brother, Samsung, and other top brands produce consistent, high-quality prints at the lowest cost per page.

But when it comes to print and toner cartridges, you’ve got an uphill climb. Name-brand cartridges don’t come cheaply, but low-cost compatible cartridges don’t consistently deliver the best quality. There’s no value in paying less when you need to replace the cartridges more—or print more pages because the quality just isn’t there.

We’ve been there. We’ve tried just about every option in compatible print cartridges and came to one conclusion: if we wanted a real solution, we’d have to be the architect of it.


The Truth About OEM Toner Cartridges

Laser printers don’t require OEM toners; this we know. They function just as well with compatible or remanufactured brand toners. However, many buyers are a bit leery of compatibles because printer manufacturers claim that printer function could suffer if you use unbranded toner cartridges.

They don’t want you to know the truth—but we do!

OEM Toner Quality

Printer manufacturers design OEM toner cartridges specifically to work with their printers. They’re made to specifications that meet each brand’s quality standards. Brands recommend these toners to maintain optimum print quality. They claim that their toner cartridges have lower failure rates and are unlikely to leak into your printers.

OEM Toner Cost

Cost is the most significant disadvantage of OEM toners—anywhere between $49 and $500, depending on your machine. So, while the cost of laser printers has decreased, printer manufacturers have increased markups on consumables (like toners) to offset their losses.

OEM Toner Environmental Impact

OEM toner cartridges are not biodegradable and can become environmental hazards if not disposed of safely. The potential for this waste making it into our landfills is high unless a company has a strict recycling and safe hazardous waste disposal program.


Benefits of Apex Series™ Toner Cartridges

Viable Imaging is dedicated to providing you with viable OEM alternatives. We save our customers, on average, 30% over OEM toner products—without compromising performance or quality.


Apex Series™ Quality

Compatible and re-engineered toner cartridges are made with precision equipment and premium quality materials at a much-reduced cost. These cartridges are designed to deliver the same print quality as OEM cartridges without breaking the bank.

We developed the Apex Series™ to ensure print quality equal to or better than any OEM or compatible toner cartridge on the market. Whether you’re looking for a replacement for your HP, DELL, Lexmark, Brother, Canon, Xerox, or Samsung cartridge, you can be sure that the Apex Series is the best alternative to OEM toner cartridges.

Every Apex Series™ cartridge we ship meets or exceeds the highest ISO 9001/14001 industry standards and are also STMC and TAA compliant.

Apex Series™ Cost

Perhaps the most significant benefit of Apex Series toner cartridges is the price. Our compatible, re-engineered toners are about half the cost of their OEM equivalents. No matter how much printing you do, you’ll see massive savings that resonate straight to the bottom line.

Apex Series™ Environmental Impact

Most compatible cartridges are made from recyclable materials or remanufactured from original cartridges. Some also use environmentally-friendly ink to lessen the impact on the environment—and the Apex Series is no exception. Apex Series toner cartridges are eco-friendly and better for the environment than OEM and other compatible cartridges.

Frequently Asked Questions

Will compatible print cartridges void my printer warranty?

NO! Do not be intimidated by big printer manufacturers that tell you non-OEM products will void your warranty.

But don’t take our word for it; there are specific U.S. trade regulations that protect you from this: 

The Magnuson-Moss Warranty Improvement Act

Title 15 Commerce and Trade, Chapter 50 Consumer Product Warranties 15 Section 2302
(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the Commission if:

  1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
  2. The Commission finds that such a waiver is in the public interest. How does this affect you? The manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible cartridges and remanufactured cartridges.

The Sherman-Clayton Antitrust Act

Don’t be intimidated when the printer people tell you they will void your warranty on your equipment if you do not use the OEM ink or toner. Nor should you be intimidated if they try to charge extra because you are not using the OEM ink or toner. This practice is illegal for another reason and is referred to as “product linking.” Check it out:

The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a “tying agreement” and violated the Sherman and Clayton Antitrust Law.

What you can do

Stand up for your right of free choice of vendor because it is the law! Your printer servicepeople are aware of lower-priced supplies, so their only defense is threatening to void warranties and raise service-call charges. But under current legislation, they can’t do this. Now you know!

Ive had a bad experience with compatible cartridges in the past. What makes your products different?

We understand! If you could hear the horror stories people tell us, you’d know why we’re so committed to doing things differently. Not all compatible cartridges are created equal. You need to ensure you’re running a product that meets or exceeds OEM standards. Our Apex Series  compatible cartridges are all built to meet or exceed the highest ISO 9001, 14001 industry standards for print quality and page yield. They are also STMC and TAA compliant, so you can be 100% confident that you’ve made a smart choice.

Are your toner cartridges refurbished?

No. We don’t sell “refurbs” or ”re-fills.” All our Apex Series cartridges are re-engineered to meet or exceed the highest industry ISO standards. Additionally, they are guaranteed to meet or exceed OEM standards for page yield and print quality. We use ULTRA FINE graphics-grade toner and extended long-life OPC drums in all Apex Series  cartridges.

Will Viable Imaging cartridges last as long as the brand name cartridges do?

Yes. All Apex Series  compatible toner cartridges are guaranteed to meet or exceed OEM standards for print quality AND page yield. We’re in it for the long haul, and we’re here for your long-term reorders!

Do you offer a guarantee?

Apex Series  come with a 100% satisfaction guarantee and a lifetime warranty. We offer a one-year, dollar-for-dollar exchange policy on any products in original factory-sealed packaging. Should you have one of our products on your shelf that you cannot use within one year from the date of shipment, we will gladly exchange it for a new product or extend credit for the purchase price of the unused product.

How quickly can I expect to receive my order?

Orders are processed immediately when received and shipped within 24 hours. You will usually receive your order within 48 hours of purchase. Automatic reorders are available through our MPS service, so you don’t have to worry about running out of print cartridges or maintaining extensive inventory.

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