Many Kyocera copier issues can be easily fixed without a call to the help desk. Try these simple troubleshooting steps first before opening a support ticket.
Paper jams are one of the most common Kyocera copier issues. Paper jams happen for many reasons, including dirty printer rollers or using paper your printer is not configured for. Clearing a jam is often as simple as having a look at the paper tray and inspecting inside all printer doors. Your copier’s screen will usually show you where the jam is located. If you like, you can use the display to show you exactly how to go about clearing the jam. Once you remove the jammed paper and close the compartment door, printing will resume.
If you’re having trouble with print quality or if the ink is not adhering to the paper, changing the toner settings might be a solution. Replacing the fuser assembly may resolve this issue.
If your copier is ejecting blank paper or printing the wrong colors, it could be time to replace the print cartridges. Once you have installed new print cartridges, wait a few moments while the machine recharges and resets before you attempt to print again.
If your print quality is still not up to par, you may need to run a nozzle check and clean the print heads. This can be done easily from the status screen.
Ensure your copier is plugged into an appropriate wall outlet. If you are using an extension cord, try switching to a wall socket if possible. Check your cables to identify any visual defects, such as frays or burns. If you are unsure, replace the power cable with a new one.
If your device is not connecting with the printer or copier, check all connections to ensure they are working properly. Whether you are using a wired or wireless connection, it must be stable for best results. Check your wireless connection on another device. If it’s not working, try rebooting the modem. For wired connections, swap out cables to see if that works.
If your computer is not seeing the Kyocera machine, run through the following steps to resolve:
Outdated drivers are often the culprit when your copier won’t perform. This can happen if you’ve recently updated your computers and the drivers are no longer compatible. Check online for the latest drivers for your devices to ensure you’re always up to date. Change your settings to “always update” so you don’t have to worry about this again.
Occasionally, copier issues can be resolved by simply restarting the printer. Power down your machine completely and detach the power cord for at least one minute. When you reconnect, restart the machine. If this fix does not work, you can restore to factory settings.
Restoring your Kyocera to factory settings is also called a “hard reset.” Here are the steps you will need to take:
If you’ve gone through all the above steps and your Kyocera copier still isn’t printing, call the help desk. A technician will speak to you about the problem and may have additional steps for you to try. They will stay on the phone and walk you through the process to ensure it works, so you’ll be back up and running in no time. If your issue is not urgent, you can also email our support team and we will get back to you as soon as we review your query.
Your Kyocera copier is a reliable, quality machine and should provide many years of service. Many problems can be resolved using the above steps, but should you require additional help, our support team is always here for you.
