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Kyocera Copier Troubleshooting Guide

Many Kyocera copier issues can be easily fixed without a call to the help desk. Try these simple troubleshooting steps first before opening a support ticket.

Resolve a Paper Jam

Paper jams are one of the most common Kyocera copier issues. Paper jams happen for many reasons, including dirty printer rollers or using paper your printer is not configured for. Clearing a jam is often as simple as having a look at the paper tray and inspecting inside all printer doors. Your copier’s screen will usually show you where the jam is located. If you like, you can use the display to show you exactly how to go about clearing the jam. Once you remove the jammed paper and close the compartment door, printing will resume.

Toner Issues

If you’re having trouble with print quality or if the ink is not adhering to the paper, changing the toner settings might be a solution. Replacing the fuser assembly may resolve this issue.

If your copier is ejecting blank paper or printing the wrong colors, it could be time to replace the print cartridges. Once you have installed new print cartridges, wait a few moments while the machine recharges and resets before you attempt to print again.

If your print quality is still not up to par, you may need to run a nozzle check and clean the print heads. This can be done easily from the status screen.

Not Getting Power? Replace or Restore Cables

Ensure your copier is plugged into an appropriate wall outlet. If you are using an extension cord, try switching to a wall socket if possible. Check your cables to identify any visual defects, such as frays or burns. If you are unsure, replace the power cable with a new one.

Check Your Connections

If your device is not connecting with the printer or copier, check all connections to ensure they are working properly. Whether you are using a wired or wireless connection, it must be stable for best results. Check your wireless connection on another device. If it’s not working, try rebooting the modem. For wired connections, swap out cables to see if that works.

“Printer Not Recognized”

If your computer is not seeing the Kyocera machine, run through the following steps to resolve:

  • Swap out your old USB cable for a high-speed cable. This may enable the computer to “see” the copier. If not, move on to the next tip.
  • On your computer, navigate to Settings>Printers and Scanners, and run Troubleshooter. Once initiated, you will see the steps you’ll need to take on the screen.
  • Use third-party software such as DriverFix. This app helps you stay up to date with the latest print drivers to keep them compatible with your system. It will also help to protect your machines from errors and crashes.
  • Pausing Windows updates for seven days may also resolve the issue.

Update Your Printer Drivers

Outdated drivers are often the culprit when your copier won’t perform. This can happen if you’ve recently updated your computers and the drivers are no longer compatible. Check online for the latest drivers for your devices to ensure you’re always up to date. Change your settings to “always update” so you don’t have to worry about this again.

Occasionally, copier issues can be resolved by simply restarting the printer. Power down your machine completely and detach the power cord for at least one minute. When you reconnect, restart the machine. If this fix does not work, you can restore to factory settings.

Resetting Your Kyocera

Restoring your Kyocera to factory settings is also called a “hard reset.” Here are the steps you will need to take:

  1. On your copier or printer, click ‘Status‘
  2. Enter 1 0 8 7 1 0 8 7 on the keypad when prompted
  3. When the screen changes, enter 9 0 6
  4. You will see the message: Reset Disable Function Mode
  5. Click the START button, followed by EXECUTE on the screen display
  6. Press START once again
  7. Final step: power down your printer and turn it back on. This will restore your Kyocera to factory settings.

If you’ve gone through all the above steps and your Kyocera copier still isn’t printing, call the help desk. A technician will speak to you about the problem and may have additional steps for you to try. They will stay on the phone and walk you through the process to ensure it works, so you’ll be back up and running in no time. If your issue is not urgent, you can also email our support team and we will get back to you as soon as we review your query.

Your Kyocera copier is a reliable, quality machine and should provide many years of service. Many problems can be resolved using the above steps, but should you require additional help, our support team is always here for you.

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